Support & Guidance
Should you need further details about our products, require repairs for your microphone, or seek technical assistance with your Aim Audio equipment, our dedicated team is here to assist. We’ve got your back!
At Aim Audio, we craft our microphones and accessories to thrive in the studio. While our products aren’t built for extreme conditions like taking them for a swim, acrobatics or even being fed after midnight, no matter how much they might plead, they are engineered to withstand the rigours of daily studio use with remarkable resilience.
That said, we acknowledge that even the finest electronics can occasionally falter, no matter how meticulously they’re handled. However, we find that issues often stem from external factors rather than the mic itself, such as a faulty cable or something else within your setup we won’t be able to replicate in our service department. Our website and user manuals are packed with information, but if you’re stuck or need expert support, our Berlin-based service team is ready to help.
Please Note: We aim to reply swiftly, but our crew in Germany works standard office hours: Monday to Thursday, 10:00–18:00, and Friday, 10:00–16:00, Central European Time (excluding local public holidays).
Service/Repairs
In the unlikely event of having any issues with your Aim Audio product under Warranty, we recommend first contacting the dealer where you purchased it, as local laws may apply.
Alternatively, reach out to us via the form below, and we’ll promptly open a service case for you. Please be as specific as possible with your query with full information about the rest of the relevant parts of your setup, other equipment used etc.
If required, you may need to send the device to us for repair or replacement and, if claiming warranty service, we will ask for proof of purchase. Please don’t return products without an authorisation/RMA as they will be refused at our service department.